Enquiry Management

Capture every enquiry and convert more admissions

Capture admission enquiries from every source, manage them effectively and engage prospects until they become confirmed admissions.

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All features

Key capabilities

From lead to admission

Multi-source capture

Website, walk-in, phone and social media enquiries in one list; staff can enter walk-in details in seconds.

Dedicated counsellors’ portal

Scheduled, pending and overdue tasks for each counsellor, with the full history of every applicant.

Application status tracking

Parents can resume incomplete applications, upload documents and pay fees online.

Enquiry data analysis

Trends and conversion reports that help the admissions team improve follow-ups year after year.

Overview

What is an enquiry management system?

Leads no longer arrive only at the front desk. An enquiry management system brings website forms, walk-ins, calls and social media enquiries together, assigns follow-ups and measures conversion, replacing scattered spreadsheets with a single, reliable pipeline.

Ready to see ASM ERP in action?

Tell us how your organisation works today. We will walk you through the relevant modules and suggest a setup that fits your processes and budget.

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